Diesel and Blue Doggie Daycare are States Best!

Business owner, Danielle Haase with Diesel and Blue

The judging process for the 2021 Australian Achiever Awards for Australia’s Animal and Pet Services and Supplies category was completed earlier this year, and local business Diesel and Blue Doggie Daycare took out the NSW State win!

Diesel and Blue scored an incredible 95.87% overall. Business owner, Danielle Haase said she was ‘stoked’ to be taking out the State win for the second year in a row.

“Customer service is my absolute driving force. I think it’s the most important aspect, no matter what industry you are in,” said Danielle.

“I want every customer to feel like they are totally taken care of, no matter what it is. I always say, if there’s something else you need dog related, raise it, we will see if we can supply it.”

Now into its 24th year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers. The awards provide an indication of a well‐run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.

The award system focuses on eight criteria, each scored separately, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication, Overall Perception and Referral.

The criteria is rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service.

Although more than happy with a State win, Danielle said as long as her team is improving, she’s happy, though taking out a Nationals win would be nice – of course.

“I am a very competitive person so I would like to raise the bar again and if that means getting National that would be incredible. These awards are great because it gives us an opportunity to be benchmarking ourselves against others in the industry, that’s important to me.”

As the Diesel and Blue Doggie Daycare continues to grow, huge plans are stated to be in the works for the Orange community to enjoy. Stay tuned, and congratulations to the Diesel and Blue team!