When Tim Duggan launched his local tech repair and computer business, My Tech Mate, in 2021, he saw a real need for quality customer service and knowledgeable, trustworthy advice.

Now, with a new, large showroom at 4/241 Lords Place, Tim is looking to do more by offering a space for educational community sessions to help people better understand and take control of the technology they use on a day-to-day basis.

“The main reason people come to My Tech Mate is to get a problem solved, and we solve problems — that's what we do,” Tim said.

“It doesn't matter whether it's, ‘My iPhone's not charging anymore’ all the way through to ‘I'm not getting enough performance on my website’. You can come in and get served by somebody who knows what they're doing, will give you the right knowledge about what you are buying and a very high level of customer service.”

But over the last five years, Tim spotted a need that’s more than just repairing phone screens and connecting printers. His new, expanded showroom includes a 30-seat “amphitheatre” and an array of large high-definition screens, which Tim plans to use for educational sessions on different aspects of technology.

“Sort of like mini TED Talks,” Tim explained. “We've gone back and documented all the stuff that people have asked us for help with over the last five years. We've got an Excel spreadsheet that has all the topics that people have wanted us to give them information on.”

These topics range from “How to use Facebook?” to SEO and digital marketing for small businesses.

“One thing I really want to focus on down the line, because I think it's just a massive problem, is education for parents about technology and what the kids are being exposed to online,” Tim said.

“Not to tell people what they need to do for their kids, but just give them the information so they can make the best decision. Cyber security is another topic that I'd love to talk about,” he added.

My Tech Mate will also be partnering with other local businesses to provide a venue for tech-related education sessions in their particular areas of expertise.

“We’ve got Michelle Slack-Smith from Adventum Travel, who has a huge amount of experience in the travel industry. The people she speaks to about going overseas are often scared by things like, ‘How do I make a phone call?’ ‘Will my phone work overseas?’ ‘How will I find my way around?’ ‘How do I communicate?’” Tim said, giving an example of one information session in the planning

“Her showcasing that means that she will then capture more customers, so it obviously helps her business out. It helps our business because it brings people into our shop, and it helps the community out.

“Our company motto is ‘We improve people's relationships with technology’. That's why we want to do more to combat the negatives of technology. The more that we can upskill people, the more they're going to use their tech, and the more they value their tech.”

Of course, My Tech Mate is always there to give you more hands-on help with your tech. They specialise in phone repairs, tablet repairs and computer repairs. They even do house calls to conduct repairs on-site or install a new computer or printer.

My Tech Mate’s large new showroom means they now stock an even bigger range of new and used computers, mobile phones and accessories. Come and see for yourself!

MyTech Mate is open 8.30am to 5pm Monday to Friday. The new showroom is located at 4/241 Lords Place, Orange (formerly DG Cycles). The store can also be accessed from the lower level carpark of the Orange Central Square shopping centre.

To get in touch, phone 63412605 or visit them online at: mytechmate.com.au